Got Questions? We’ve Got Answers!
In this section you can find a comprehensive list of frequently asked questions about Durable Hospital Supplies in general, our products, services and instruments reprocessing. This information will help you learn more about the quality of customer care you can expect from us.
WHICH OF YOUR PRODUCTS ARE LATEX FREE?
DURABLE HOSPITAL SUPPLIES aim to always provide a latex free selection of products, it is also stated in our EC Declaration that “All of Our Products are Latex Free”
MATERIAL USED FOR PRODUCTION
We use high quality steel of following grades during the production
AISI 410 & 420 series
AISI 303 & 304 series
Our Products are warranted against defects for 3-years from the date of purchase. DURABLE HOSPITAL SUPPLIES is (will) required to honor this warranty, if purchased instrument proves to be defective in design or manufacturing etc. we will replace the instrument at no charge.
However, replacements will not be given if purchased instrument is defective as a result of the following:
Abuse or misuse
Inappropriate cleaning, storage or preservation
Warranty period expired
Improper handling etc
Please provide the following when making claim;
1 - The Defective Instrument
2 - Copy of Invoice.
It depends upon the kind of Instruments & Quantities being ordered, however for all regular order items, we maintain sufficient inventory levels and thus delivery time does not exceed 4 weeks for such products. For specialized products, delivery time depends upon a number of factors and can only be communicated after having all the necessary information from customers.
WHAT IS SO SPECIAL ABOUT YOUR COMPANY?
Our distinguishing feature is our ability to react fast to our customers’ particular requirements and mould our manufacturing capabilities.
We believe in establishing very close and long term relationship with our customers so that we can understand their particular requirements and can act accordingly.
We believe in providing a kind of service which guarantees our customers’ total success in their market and thus help them grow.
Moreover, to ensure consistent quality and appropriate process control through the use of statistical techniques.
The Statistical techniques identified in the company are:
Cause and Effect Diagram
QA Manager is responsible for applying these techniques.